At CENZR, we're here to make your experience as smooth and reliable as possible—from checkout to delivery and beyond.
We now offer shipping to all European regions! Enjoy exclusive shipping benefits for orders to the U.S. and Europe, covering major countries/regions (including mainland U.S., 27 EU countries, UK, Norway, Switzerland, etc.).
- U.S. Orders: Free standard shipping on all orders over $99 (after discounts, before tax).
- European Orders: Free standard shipping on all orders over €99 (after discounts, before tax).
- U.S. Orders: Flat rate shipping of $9.99 for all orders under $99.
- European Orders: Flat rate shipping of $6.99 for all orders under $99.
- Order Processing Time: All orders will be processed and shipped within 1-3 business days (excluding weekends and public holidays).
- Standard Shipping Time:
- U.S.: 10-15 business days (delivery confirmation available via logistics tracking).
- Europe: 8-10 business days (including customs clearance; no additional duties for EU countries).
- Shipping fees are calculated based on the final order amount after discounts; coupon deductions do not count toward the free shipping threshold.
- Delivery may be slightly delayed due to customs inspection, holiday shipping peaks, or other force majeure events. We will track the logistics status in real time and notify you promptly.
- For European orders, please provide accurate recipient information and address (including postal code) to avoid customs clearance or delivery failures due to incomplete details.
- All shipments are fully trackable; you will receive a tracking number via email once your order is shipped.
🚚 Order Tracking
Once your order ships, you'll receive a tracking number via email so you can monitor its progress every step of the way.
If you have questions about your shipment, contact us at support@cenzr.com — we're here to help.
🔁 Returns & Exchanges
Your satisfaction means everything to us.
30-Day Return Policy
We accept returns within 30 days of delivery on unused, unwashed, and undamaged items.
How It Works:
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Email support@cenzr.com with your order number and reason for return.
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We'll send you return instructions and a return label (if applicable).
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Once we receive your item, we'll process your refund or exchange within 5–7 business days.
Please Note:
Questions?
We're always happy to help.
Contact us anytime at support@cenzr.com.
Thank you for choosing CENZR—we're honored to be a part of your parenting journey.
